Here are some common questions we frequently get from our clients.
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We proudly serve the DFW Metroplex, including cities like Frisco, McKinney, Plano, Lewisville, and surrounding areas. If you're unsure whether we service your area, feel free to contact us!
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Simply reach out to us through our contact form, email, or by phone, and we'll provide a free quote and help you set up a convenient schedule that works for you.
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No, you don’t need to be home! We can clean your yard while you're away. Just provide access instructions, and we’ll handle the rest. That said, we prefer to make a personal introduction on the first visit.
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If we cannot access your yard due to locked gates or other issues, a small missed visit fee may apply. Please let us know ahead of time if you need to reschedule!
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We recommend weekly or twice-weekly cleanings for the best results, but we offer flexible options to fit your needs—whether it’s biweekly or a one-time cleanup.
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No, we take all waste with us, and there’s no additional charge for haul-away. Everything we collect is properly disposed of.
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We securely store your card information and charge it after your first service is completed. Payments are processed monthly for our recurring services.
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If your yard hasn’t been cleaned in over 2 weeks, a first-time cleaning fee may apply. Larger yards may also incur an additional charge.
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Your satisfaction is our priority! If you're not happy with our service, we’ll come back and make it right, or we’ll issue a credit for the visit.
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Yes, all of our technicians are fully insured and have undergone thorough background checks to ensure your peace of mind.
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In addition to pet waste removal, we also offer deodorizing treatments for your lawn and dog walking services.
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You can easily adjust or cancel your service at any time by contacting us. We offer no long-term contracts for your convenience.
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Our technicians arrive in our clearl identifiable uniforms, so you’ll know it’s Poop Proof Posse taking care of your yard.
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Yes, we provide pet waste removal for both residential and commercial properties. Contact us for more details.
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While we specialize in outdoor pet waste removal, we can discuss additional services for litter box cleaning on a case-by-case basis.
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If the weather is too extreme to provide service, we’ll notify you and work with you to reschedule.
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If we need to delay a service due to weather, we’ll reschedule at a time that’s convenient for you, ensuring your yard stays clean.